Senior Product Manager - Tech, Technical Engineering Services

Amazon Lab126

Amazon Lab126

IT, Product
Seattle, WA, USA
Posted on Thursday, August 24, 2023


The Amazon Technical Engineering Services (TES) team is seeking a senior product manager – technical (Sr. PM-T) to drive customer relationship and product strategy. This is a fantastic opportunity to work with some of the best engineers in the industry and shape the direction of one of the world’s largest fulfillment networks.

The focus of this Sr. PM-T role is the software tooling used to manage deployment of Amazon fulfillment center technology globally. These software products are leveraged by Amazon internal project managers, Amazon internal program managers, and internal and external installers. The scope of these products include functionality such as: project initiation, project planning, project execution, project monitoring & control, project budgeting, mobile application access, standard work instruction, task automation, and accessibility. The products standardize, track, and enables automation in deployment execution which improves reliability and repeatability of Amazon’s deployment and testing processes.

Key job responsibilities
Customer facing role of the product
- Works with the customer to understand their problems and aggregates them into comprehensive use-cases.
- Evangelist of the product, seeking new opportunities to increase depth and breadth of the installation base.
- Establishes the tangible and intangible value proposition of solving the problems in the use-case.
- Identifies capabilities to solve customer problems and works them into the strategy.
- Communicate roadmap updates to stakeholders and customers.
- Accountable to the customer for delivery of promised product value.
Voice of the customer
- Document understanding of the customers, customer tasks, and their problems for the team’s use.
- Advocate for the customer’s needs with the team creating the product.
- Seek or facilitates customer feedback on designs, early versions of product features, or demos.
- Creates a benefit + entitlement VS effort analysis of the proposed product capabilities.
- Gathers inputs from stakeholders, customers, and product team to determine prioritization.
- Defines tangible and intangible (soft) benefit to be created by execution of the product roadmap
- Defines a roadmap with a goal of delivering the maximum benefit to the customer and long-term company value.
- Produce clear, concise documents (e.g., functional, technical specifications, PR/FAQs).
- Impacts customer experience (CX), feature usability, success metrics (e.g., customer delight, efficiency, ROI), and team-level business goals.

A day in the life
In TES, our PM-Ts are expected to listen attentively and speak candidly. Those conversations start with our customers and work backwards to collaborate with our development teams in the TES organization. Our PM-Ts seeks diverse perspectives and use that insight to respectfully challenge decisions. We push ourselves and our development teams to accomplish more with less. We think big and do not sacrifice long-term value for short-term results.

Your success as a TES PM-T III will be measured on ROI (known internally as entitlement), customer satisfaction, and attainment of the product’s committed benefits.

About the team
WW Technology Engineering Services (TES) is a multifaceted organization composed of teams which invent for rapid scaling of complex technical solutions, develop products for industrial equipment automation, and provide business intelligence analytics and tooling. These hardware and software tools improve deployment quality, cost, speed and add features that reduce complexity for ease of use and operational excellence. TES solutions improve site performance through advanced automation products and generate visualization and equipment insights through unified equipment data pipeline products.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Boston, MA, USA | Seattle, WA, USA


- Bachelor's degree in a technical field
- 5+ years of technical product or program management experience
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience in building and driving adoption of new tools
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience contributing to engineering discussions around technology decisions and strategy related to a product


- Master's degree
- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products
- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
- Experience with Project and Portfolio Management software including ServiceNow SPM.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.