Service Account Manager III - Remote - Dallas Fort Worth Area Only

Avaya - Networking business

Avaya - Networking business

Sales & Business Development
Fort Worth, TX, USA · Dallas, TX, USA · Remote
Posted on Friday, September 8, 2023

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


Avaya is seeking a highly motivated and thorough individual to join as a product owner (aka Agile / Scrum Lead). As a Scrum Product Owner in professional services you will be part of a cross-functional Agile team of software architects, business analysts, and software engineers.  Role is NAR remote with some travel as required to customer or office premises.  5+ years of proven industry sales experience required along with 2-4-years of experience of product ownership responsibilities and/or experience in gathering requirements for the development of web applications. 


  • Work with internal and external customers to gather product requirements, analyze business needs and align product roadmaps to strategic goals. 
  • Show flexibility to respond to the changing needs of the business. 
  • Define scrum backlog items (epics/features/user stories) that guide the Scrum development team towards successful product delivery. 
  • Collaborate with stakeholders during the visioning and concept development of a product. 
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation. 
  • Develop detailed specifications for product features and clearly communicate those features so they are understood by the development teams. 
  • Work closely with the Scrum Master to ensure scrum teams questions are answered and user story acceptance criteria is precise and clear. 
  • Assess value, develop business cases, prioritize user stories, epics and themes to ensure product work focuses on those with a maximum value that are aligned with the business’ strategic goals. 
  • Collaborate with stakeholders


  • Excellent interpersonal skills, including the ability to work across functions, and interact, influence, and negotiate effectively with various levels of management and peers.
  • Proven ability to take a data-focused approach to understanding customer needs, translate strategic goals into action, and prioritize to improve value delivered.
  • An intrinsic leader within the Scrum team
  • Proven Sales experience, Vertical knowledge a plus
  • Self-sufficient with the ability to navigate a large organization, work with cross-functional teams and share information with other product owners and scrum teams. 
  • Contact Center Knowledge and Architecture Design
  • Knowledge of Agile /Scrum development background
  • Strong Avaya UC/CC experience at solution level spanning multiple Avaya products.
  • Strong presenter of documentation 
  • Advanced knowledge of computer applications, with a strong understanding of web software design and development, preferably utilizing Agile/Scrum techniques. 
  • Working knowledge of relational databases. 
  • Ability to write clear precise Scrum user stories for scrum teams. Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Working in a fast-paced global organization, ability to collaborate with remote teams is a must.
  • Strong Communicator and Client relationship Engagement



The pay range for this opportunity is from $110,580 to $138,240 + target sales incentive + benefits

This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.



10 - 12 Years of Experience


Bachelor degree or equivalent experience in Computer Science or Related Field


 Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-LD1