Description

Senior Deliverability Operations Specialist

Summary

The role of the Deliverability Operations Specialist is to ensure optimal deliverability rates through daily monitoring of outbound email and inbox placement as well as push notification traffic, following best practices, and keeping up with changing industry laws and regulations. This person will report to the in region deliverability lead delivering regular reports on deliverability performance, troubleshooting delivery & system problems, and advising their manager on best practices to optimize delivery performance, which will be shared with the business stakeholders as needed. This person will also participate in a rotating on call schedule providing deliverability specific support as required.

Responsibilities

• Perform problem recognition and analyze the root cause of delivery issues tailored to the country’s specific email program and business needs with minimal supervision.

  • Use advanced analytic tools, techniques, and processes for debugging purposes and issue resolution

• Observe cross-functional efforts on collaboration in region to identify issues and increase inbox placement

• Liaise with the below teams on email delivery

  • Messaging Engineering (MTA) Team

  • Messaging Analytics & Automation Team

  • Rocketman Team

  • Marketing Teams

  • Vendors as required

• Collaborate with Rocketman and Messaging Engineering to ensure optimal email construction enforcing all authentication standards

• Perform regular monitoring of outbound email campaigns to ensure adherence to best practices

• Provide region-specific metrics and analytics data on delivery rates

• Be available for a rotating on-call schedule for Messaging Delivery after-hour support

Requirements

• 3-5 years deliverability expertise including authentication standards (SPF/DKIM/DMARC), IP and domain reputation factors that affect delivery, root cause analysis, ISP AUPs, spam filtering methodology, privacy considerations and log analysis

• Experience with Email Best practices such as proper IP segmentation, bounce processing, permission practices, along with positive & negative engagement levers

• 3+ years’ experience with high volume (over 1B/year) commercial email delivery

• Advanced understanding of DNS & how it affects delivery

• Ability to work independently with minimal supervision to reach team goals and proactively seek assistance as required

• Flexible with changing priorities in a fast-paced environment

• Ability to work within a global support organization

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.