Product Manager, RCM



Nashville, TN, USA
Posted on Friday, September 1, 2023

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

We are seeking an experienced and motivated Product Manager to lead and manage our Revenue Cycle Management (RCM) product suite. The ideal candidate will possess a deep understanding of healthcare revenue cycle processes, strong vendor management skills, integration expertise, and a strategic mindset for driving process automation initiatives. This person will play a pivotal role in optimizing our RCM operations, enhancing vendor relationships, and driving innovation through technology solutions. This role will report to the Chief Technology Officer.

Key Responsibilities:

RCM Product Suite Management:

  • Lead the strategic planning, development, and enhancement of our RCM product suite, ensuring alignment with organizational goals and industry best practices.
  • Collaborate with cross-functional teams, including developers, analysts, and clinicians, to define product requirements and features that optimize revenue cycle operations.
  • Conduct regular analysis of market trends, competitor offerings, and industry regulations to inform product roadmap decisions.

Vendor Relationship Management:

  • Cultivate and manage relationships with vendors providing RCM solutions, including negotiation of contracts, monitoring performance, and ensuring vendor compliance with service level agreements.
  • Collaborate with vendor representatives to understand product capabilities, provide feedback, and drive improvements to meet the clinic's evolving needs.

Integration with Identity Management and Data Warehouse:

  • Oversee the integration of RCM solutions with identity management solution (Okta) and data warehouse (Databricks) to ensure seamless data flow, security, and accessibility.
  • Work closely with IT and security teams to ensure compliance with data protection regulations and industry standards.

Robotic Process Automation (RPA) Strategy:

  • Develop and execute a strategic plan for leveraging robotic process automation to streamline and optimize RCM processes.
  • Collaborate with process owners and automation experts to identify opportunities for RPA implementation, define automation workflows, and measure performance outcomes.

Product Roadmap and Prioritization:

  • Define and communicate a clear product vision and roadmap for RCM, aligning with the clinic's strategic objectives.
  • Collaborate with stakeholders to prioritize features and enhancements based on business value, user feedback, and market trends.

Data-Driven Decision Making:

  • Utilize data analytics and key performance indicators to evaluate product performance, identify areas for improvement, and drive data-backed decisions.

Cross-Functional Collaboration:

  • Foster strong relationships and effective communication across departments, including Finance, IT, Clinical Operations, and Compliance, to ensure cohesive product development and deployment.

Qualifications and Skills:

  • Bachelor's degree in Healthcare Management, Business Administration, Information Technology, or related field. Master's degree preferred.
  • Proven experience (7+ years) in product management or product ownership roles, preferably in healthcare RCM.
  • In-depth knowledge of healthcare revenue cycle processes, regulations, and industry trends.
  • Strong vendor management skills, including contract negotiation, performance monitoring, and relationship building.
  • Experience with integrations, particularly with identity management solutions (Okta) and data warehouses (Databricks).
  • Proficiency in robotic process automation (RPA) concepts and strategies.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Strategic thinker with the ability to align product strategies with business goals.
  • Data-driven mindset, comfortable using data analytics to inform decisions.
  • Project management skills and ability to prioritize and manage multiple tasks simultaneously.