Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Director, Head of Fraud Risk Management and Operations

Snap finance

Are you looking for a career growth opportunity within Snap Finance?

Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working.

We're seeking a US consumer finance fraud professional to refine and oversee the execution of a robust Fraud Management System across the fraud lifecycle (Synthetic identity, transactional, account takeover, ACH, etc..) with all of its traditional elements, such as policies and procedures, fraud vendor management and oversight, monitoring/testing/reporting, issue management, and investigations. They will own the strategy, design, and development of effective fraud prevention business controls that ensure risks are proactively identified, monitored, managed, clearly quantified, and volatility risk measured.

The ideal candidate will have had some experience with dispute and chargeback management/oversight, although this is not a requirement. Although this is a senior-level role with the support of fraud analysts, to excel in this role you will need to roll up your sleeves and be directly involved in the strategy, setup, execution, and oversight of a fraud organization from the ground up.

This role reports directly to the Sr Director of Collections and Fraud.

The Job...

Strategy and Execution

• Design, develop, and manage the ground-up development of a robust consumer finance fraud prevention and management system.
• Leverage data to identify fraud trends, designing and implementing strategies to prevent and mitigate fraud attacks across the fraud lifecycle, including application and synthetic ID fraud, transactional fraud, and sophisticated new attack schemes.
• Create and deploy Third-Party and First-Party fraud strategies (e.g. rules, control configurations, data features, models) across key customer touchpoints to manage fraud losses while ensuring an optimal customer experience.
• Develop real-time detection of potential issues across key customer and fraud touch points, and 24/7 alerting and monitoring of such issues to allow quick remediation
• Constantly evaluate the adequacy of fraud prevention rules and put in place a process to optimize fraud strategies on a near real-time basis; re-evaluate technological infrastructure to continuously optimize customer experience
• Develops best practices and processes for fraud scoring rules and other business improvements to reduce fraud activity
• Build out and lead high performing fraud team as needed

Tools / Vendor Management

• Identity and onboard third-party fraud tools and vendors; review and evaluate potential technology investments for fraud management to meet current fraud/ business strategic goals.
• Own fraud vendor management relationships and be responsible for managing the success of those relationships
• Own the management of internal and third-party business logic associated with fraud detection and response

Fraud Response

• Responds to fraud events and coordinate cross-business analysis and process enhancements.
• Manage and improve our alarming to better detect early attacks and anomalies within our system
• Coordinate fraud investigations or build a team to do so when appropriate

Analytics/Monitoring

• Provide regular monitoring and reporting on OKRs and KPIs to executive leadership, and stress needs and prioritization for capabilities needed to meet goals
• Provide data-driven fraud analytics and insights to internal stakeholders

Compliance

• Be accountable for the development, implementation, and governance of fraud procedures/processes, and ensure Fraud policy/ process alignment & implementation for both fraud and supported business lines
• Oversee the execution of frontline controls and risk assessment activities (ad hoc controls review, third-party risk management, risk and control self-assessment, SARs requests, and support independent risk and audit activities as needed

Industry Knowledge/best practice

• Report on fraud trends, and understand what bad actors are discussing in underground forums in numerous areas in order to understand vectors of attack, and create solutions to mitigate the risk
• Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment

Cross-Functional

• Partners with analytics, risk operations, and technology groups to identify data sources and develop processes for capturing required data.
• Partner closely with Product and Engineering to develop the next generation of fraud capabilities

Disputes/Chargebacks

• Depending on experience, oversee internal and 3rd party/vendor-managed dispute and chargeback operations, developing best practices to reduce dispute losses and credit card chargebacks.
• Depending on experience, provide data-driven dispute/chargeback analytics and insights to internal stakeholders.
• Depending on experience, develop and set dispute and chargeback policies, procedures, and controls
• Manage First Party fraud while maintaining adherence to Reg Z and Reg E (when applicable)

You...

• 8+ Years of relevant fraud management/operations in consumer finance at a reputable institution and/or successful financial startup
• Experience across the fraud lifecycle (e.g., onboarding/ synthetic, strong experience with transactional fraud, ACH return, etc.)
• Experience with dispute/chargeback management is a strong plus
• Experience building a fraud org from the ground up is a plus, but not required
• Experience or knowledge of collections is a plus but not required
• Strong analytical skills with examples of tracking key KPIs and making data-driven decisions to optimize performance and strategy
• Enjoy wearing multiple hats, have exceptional organizational, prioritization, and project management skills, with a passion for details and quality
• Self-sufficient with high accountability – the ability to set ground-up strategy and drive execution end to end.
• Strong communication skills to thrive in a cross-functional environment with the ability to deliver compelling presentations that convey key insights in a clear and concise manner
• You’d love to be part of a fast-growing team where you can directly impact the company’s success.
• Ability to work with remote teams effectively

Why You’ll Love It Here…

• Unlimited paid time off
• 9 paid company holidays a year
• Competitive medical, dental & vision coverage
• 401K with company match
• Company-paid life insurance
• Company-paid short-term and long-term disability Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless

More…

Snap values diversity, and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Learn more by visiting our website at www.snapfinance.com

California Residents please review our California Consumer Privacy A

More…

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice